According to the Bible, the Sabbath or Saturday is the You don’t to look forward to Monday to be a good teacher shirt of the week which marks Sunday as the first day of the week for many Jewish and Christian faiths, while many countries regard Monday as the first day of the week. We are currently hosted on Rackspace Cloud. In short, we experienced 10x more traffic than we planned for. And we planned for a ton. The incredibly high volume revealed several major issues with our infrastructure, the worst of which resulted in charges to customers’ credit cards without an order being placed. We have already or are very soon to have refunded all of these charges, and have provided every affected customer with a personal apology that included $20 store credit.
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I’m excited to share this You don’t to look forward to Monday to be a good teacher shirt with you because I believe this has been an incredibly important and positive chapter in the history of our company. I realize how ridiculous that may sound considering we’ve ultimately left millions of dollars of profit on the table, but bear with me. Michael started roughly three weeks ago and immediately began work preparing for Cyber Monday. His efforts have been remarkable by any standard. We moved from Rackspace dedicated servers to Rackspace Cloud in about two weeks. Typically an infrastructure change of this magnitude would take two months or longer. We got roughly 10x the traffic we prepared for in our load testing models. And we thought we were sandbagging our plan. This is certainly a good problem to have, except that it caused a tremendous amount of frustration for our customers.